Contents:"Every hotel is more successful when the entire management and staff work as a team. In this innovative, fun-to-watch video, your staff will learn the value of teamwork and understand how to make it work at your hotel. Adam, a front desk agent, is a huge sports fan but not a team player. When he eats a co-worker's tainted pickle from the break room refrigerator, he is transported into the world of the Hospitality Service Team Network, a 24-hour sports channel where his hotel is matched against their cross-street rival in a series of guest service challenges. Through the competition, Adam learns: The key to effective teamwork: [1.] Establishing a common goal -- [2.] Developing effective team strategies -- [3.] Valuing the unique contribution of each team member -- [4.] Why teams accomplish more -- [5.] Recognizing excellence and celebrating success -- The benefits of teamwork: [1.] Your return on investment -- [2.] Making a better place to work -- [3.] Reducing turnover -- [4.] Fewer guest complaints -- [5.] Success for all! -- How to make teamwork work: [1.] Good communication -- [2.] Developing friendships -- [3.] Inclusion -- [4.] Training and staff development -- [5.] Individual leadership -- [6.] Flexibility -- [7.] Empowerment -- [8.] Recognition -- [9.] Having fun! Remember, the success of your hotel depends on your service team, and your team is only as good as it's weakest player! Make hospitality service teamwork a part of your hotel's service training" -- Case.
Visual materialPublisher: [Place of publication not identified] : I.M.C., c2005Description: 1 videodisc : sound, color ; 4 3/4 in.Subject(s): Teams in the workplace
| Hotel management
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