| 000 | 00544nam a22001697a 4500 | ||
|---|---|---|---|
| 005 | 20161003003628.0 | ||
| 008 | 161003b xxu||||| |||| 00| 0 eng d | ||
| 020 | _a9781118071809 (Hardback) | ||
| 040 | _cOC | ||
| 050 | _aTX 911.3.C8 .B144 2013 | ||
| 245 |
_aGuest service in the hospitality industry/ _cPaul Bagdan. |
||
| 260 |
_aNew Jersey: _bJohn Wiley & Sons, _c2013. |
||
| 300 |
_axvii, 298 pages: _billustrations; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_9719 _aHospitality industry _vCustomer services. |
|
| 942 |
_2lcc _cBK _kCirc. |
||
| 999 |
_c4874 _d4874 |
||