Guest service in the hospitality industry/ 
Paul Bagdan. 
 - New Jersey:  John Wiley & Sons,  2013. 
 - xvii, 298 pages:  illustrations;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9781118071809 (Hardback) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospitality industry--Customer services.
<br/><br/><label>LC Class. No.: </label>TX 911.3.C8 .B144 2013